Ebay Buyer Protection Charges
eBay seller protection is an essential aspect of selling on eBay. Sellers are responsible for all aspects of their listings, including shipping and handling costs. But if a buyer does not receive the item they purchased or claims to have received it damaged, eBay will step in to make sure the seller will not be compromised. The following are other seller protection imposed by eBay.
ebay buyer protection charges
Direct card payments are convenient for both buyers and sellers, but the downside is that disputes between the two parties often end up invoking the credit card chargeback process, which has a tendency to cause major headaches for sellers. Fortunately, eBay also offers some internal guarantees and protections that can sometimes circumvent the chargeback process.
eBay caters to its clients: vendors and merchants. To protect its sellers, the platform created several seller protection programs. There are four distinct policies eBay enacts to resolve disputes for you and all buyers:
eBay does provide seller-specific protections, as they hope to defend merchants from abusive customer behaviors and different forms of friendly fraud. eBay will refund the sale amount, waive dispute fees, remove negative feedback, and provide shipping credits if you prove that a customer made a false claim. Such seller protection policies deter disputes based on buyer's remorse, forgetfulness, or charge misunderstandings (common reasons cited by customers who file a chargeback). Merchants must follow eligibility requirements and eBay gives final judgment on all disputes.
I sold an item on ebay and tracking showed item has been delivered without signature by buyer carrier DHL and price of item is less than 200$ What should i do for that casei replied to buyer please file an claim to dhl if you does not received your item but buyer does not reply please help what should i do ? Can i refund to a buyer or can i step to ebay tracking showed item has been delivered without signature please help Thank you
I am a new to the ebay selling platform. I used to strictly be a buyer but wanted get better value for some stuff. I recently purchased Zelda Breath of The Wild brand new factory sealed with receipt. I changed my mind about playing it and decided to sell the product on ebay unopened.I applied bubble wrapping to give the game extra layer of protection and posted the item for sale.
hi i recently sold an item (delived)buyer said not as described i offered to a full refund on safe return,buyer downloaded a ebay 48hr label i paid for)i sent 1st class signed for next day (item 800)fully insured,i didnt recieve it back,buyer opended paypal and ebay disputes,lost them both due to unable to supply tracking,now buyer saying its my place to chase it up with royal mail,and refund me..he posted item and has receipt,now saying take me to court for his refund +costs.?
The PayPal transaction process does not transmit information about the bank account or card numbers on either the seller's or the buyer's side. Its encryption method is designed to protect the information from hackers. PayPal also has a seller protection policy that reimburses any losses attributable to its services.
To solve this problem, PayPal tailored its product to cater more to business accounts. Instead of relying on interests earned from deposited funds, PayPal started relying on earnings from service charges. They offered seller protection to PayPal account holders, provided that they comply with reimbursement policies. For example, PayPal merchants are either required to retain a traceable proof of shipping to a confirmed address or to provide a signed receipt for items valued over $750.
In the United States, PayPal is licensed as a money transmitter, on a state-by-state basis. But state laws vary, as do their definitions of banks, narrow banks, money services businesses, and money transmitters. Although PayPal is not classified as a bank, the company is subject to some of the rules and regulations governing the financial industry, including Regulation E consumer protections and the USA PATRIOT Act. The most analogous regulatory source of law for PayPal transactions comes from peer-to-peer (P2P) payments using credit and debit cards. Ordinarily, a credit card transaction, specifically the relationship between the issuing bank and the cardholder, is governed by the Truth in Lending Act (TILA) 15 U.S.C. 1601-1667f as implemented by Regulation Z, 12 C.F.R. 226, (TILA/Z). TILA/Z requires specific procedures for billing errors, dispute resolution, and limits cardholder liability for unauthorized charges. Similarly, the legal relationship between a debit cardholder and the issuing bank is regulated by the Electronic Funds Transfer Act (EFTA) 15 U.S.C. 1693-1693r, as implemented by Regulation E, 12 C.F.R. 205, (EFTA/E). EFTA/E is directed at consumer protection and provides strict error resolution procedures. However, because PayPal is a payment intermediary and not otherwise regulated directly, TILA/Z and EFTA/E do not operate exactly as written once the credit/debit card transaction occurs via PayPal. Basically, unless a PayPal transaction is funded with a credit card, the consumer has no recourse in the event of fraud by the seller.
The PayPal Buyer Protection Policy states that customers may file a buyer complaint for not receiving an item or if the purchased item was significantly not as described. The customer can open a dispute within 180 days from the date of payment and escalate it to a claim within 20 days from opening the dispute. Buyers using a credit card might get a refund via chargeback from their credit-card company. However, in the UK, where such a purchaser is entitled to specific statutory protections (that the credit card company is a second party to the purchase and is therefore equally liable in law if the other party defaults or goes into liquidation) under Section 75 Consumer Credit Act 1974, the purchaser loses this legal protection if the card payment is processed via PayPal.
According to PayPal, it protects sellers in a limited fashion via the Seller Protection Policy. In general, the Seller Protection Policy is intended to protect the seller from certain kinds of chargebacks or complaints if the seller meets certain conditions, including proof of delivery to the buyer. PayPal states the Seller Protection Policy is "designed to protect sellers against claims by buyers of unauthorized payments and against claims of non-receipt of any merchandise". The policy includes a list of "Exclusions" which itself includes "Intangible goods", "Claims for receipt of goods 'not as described'", and "Total reversals over the annual limit". There are also other restrictions in terms of the sale itself, the payment method and the destination country the item is shipped to (simply having a tracking mechanism is not sufficient to guarantee the Seller Protection Policy is in effect). The PayPal Seller Protection Policy does not provide the additional consumer protection afforded by UK consumer legislation (most notably the Consumer Rights Act 2015) and in addition, it cannot be enforced in the Courts because PayPal operates from Luxembourg, outside all three of the UK legal jurisdictions.
If a buyer is unhappy with a transaction, they have the right to contact the institution which issued the credit or debit card used for the purchase and file a chargeback. That means the payment gets reversed; the funds are deducted from your account, and the customer is reimbursed. This happens at the bank level, and eBay has no influence over the situation. They provide no protection from bank chargebacks.
For example, this was originally an INR case that was decided in my favor, then the buyer tried to go to their credit card instead. The credit card company decided in the buyer's favor and the buyer did receive a refund, but I was covered by seller protections, so the refund was not deducted from my account and I was not charged the $20 dispute fee.
CEO Jamie Iannone and GM North America Jordan Sweetnam both spent a lot of time talking about seller relations at eBay Open Online last month. Jamie called out several places where eBay is looking to add additional seller protections, specifically referencing the fact that managing payments puts eBay in a position to have more control over the entire payment process on the platform. Jordan acknowledged there are areas where eBay has gone too far to the side of the buyer and that more work needs to be done to make eBay a fairer two-sided marketplace.
Selling on eBay is a great option for entrepreneurs, but there is a liability of buyer protection that comes along with it. As a seller, you can set your own individual return policy - from who pays for the return shipping to even the length of the return period. Although this might seem like a great idea that would give you control over your sales, remember that it does not supersede eBay's buyer protection policy. Essentially, all returns within reason must be accepted in full compliance with eBay's rules, regardless of what you have specifically set up yourself.
You may wonder why people buy gift cards on eBay when they can pick them up at stores or order them online. The fact is you can save 5 percent, 15 percent or more than 50% through the popular online auction site. However, safely purchasing cards on eBay requires a bit of knowledge as to how the process works. We've compiled 13 answers to the most commonly asked questions about buying gift cards on eBay.1. How can people afford to sell gift cards for less than face value?Some sellers receive cards they can't use or don't want and would prefer the cash. Others purchase gift cards in bulk to receive a discount, so if they buy a $100 gift card for $80 and sell it for $90, they make a $10 profit. Others are professional eBay sellers who handle transactions for people who have one or two cards to sell.2. What information should be listed in the ad? Sellers should indicate the gift card's value, expiration date, merchant name and web site (for researching where the card can be used) and any restrictions or fees. The ad should NOT list the card numberas this allows many cards to be used online. Scammers who see that number will deplete the balance in a flash and you'll end up with an empty card.3. What's the most expensive card I should buy? eBay doesn't allow the sale of cards that exceed $500. Any such may be fraudulent or the sellers are simply unaware of this limit. eBay can yank these auctions off their site at any time. If you've already purchased the card, you could be left hanging in the wind for a lot of money.4. How do I know a seller is reputable? The advantage of eBay shopping is you can read feedback about sellers left by previous buyers. Look for high-feedback ratings with at least a 90- to 95-percent positive rating. Read the negatives and avoid sellers with feedback left by buyers who received gift cards without a balance. You may want to also avoid new sellers with no proven track record.5. What seller feedback can I trust? Purchasing from an eBay seller with positive feedback isn't necessarily a fail safe as it's easy for scam artists to hack into a dormant seller's account. The seller then can build a strong feedback history by having other fraudulent sellers buy $0.01 items and register positive feedback. This is a very quick and inexpensive way for them to build up credibility. In some instances, the buyer and seller are the same person. Also, honest buyers may leave positive feedback before realizing they've been cheated, particularly in the case of credit card fraud when problems may take a while to show up.6. What shipping costs should I anticipate? gift card shipping fees shouldn't exceed $1. Sellers charging more are using shipping costs to pay eBay fees or padding their profit.7. What does "pre-sale item" mean? This means a seller won't order a card until after you pay. The listing also may indicate a buyer won't receive the card until at least 45 days. eBay requires a seller have the card in hand and ready to ship, so this type of sale is not allowed. In addition, because 45 days isPayPal's limit for filing a complaint for un-received items, you'll likely end up paying for a card that never appears.8. What is PayPal? PayPal allows you to make payments and money transfers through the Internet. Basically, PayPal is similar to an escrow account in that it acts as the middleman holder of money. It is an electronic alternative to traditional paper payment methods such as checks and money orders. You can fund your PayPal account with a credit card or electronic debits from your bank account. Your best bet, however, is to fund your account with a credit card (not debit card) as this offers you more buyer protection.eBay requires all gift cards be purchased using PayPal. It's best to never buy a high-dollar item from sellers who don't accept PayPal or sellers who demand payment by cash, money order or Western Union. Report these sellers to eBay immediately.9. Should I buy multiple cards from a seller at the same time? To combat scams, eBay only allows sellers to auction one card per week. Sellers also may not include multiple cards in the same listing. Again, the seller may not be aware of these rules, but why take a chance?10. What do I do if I receive an empty card? Call the 1-800 number listed on the back of the card to verify the last-transaction date. Contact the seller immediately via the eBay messaging system and send them this information, allowing at least one business day for a response. If you don't hear back, report the seller to eBay and leave a negative feedback post on that seller's account.11. What if I don't receive a card within the specified shipping time? Five to10 days is considered a reasonable amount of time for shipping. If you don't receive your card within that time period, contact the seller using the eBay message system. If you don't receive a response, you've been scammed, so report the seller to eBay, post a negative feedback and buy from other sellers in the future.12. Can I get my money back from fraudulent sales? Contact your credit card company and request a charge-back via a claim of non-receipt, as per the card's consumer protection plan. This is why we recommend you fund your PayPal account with a credit card.13. Can I get my money back if I didn't use a credit card for PayPal? You can file a PayPal non-receipt claim within 45 days. If you receive a ruling in your favor, PayPal must attempt to collect from the seller. Scammers likely will have closed their PayPal account and disappeared. In this case, you'll receive nothing. 041b061a72