Live Chat

Live chat is turned on by default unless your channels live stream's audience is set as made for kids. As soon as your live stream ends, it will be archived and viewers will be able to watch it along with the live chat.

live chat

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Top chat may not show content that YouTube detects viewers are not likely to value or interact with. This can include comments that are detected as potentially inappropriate, spam, or impersonation, based on a variety of signals, such as the chat text, commenter channel name text or handle text, avatar, and channel moderation settings.

YouTube emotes are a set of static images that are only available on YouTube and can only be used in live chat and comments. These emotes are created by a diverse set of artists for you to use to express your feelings or ideas and can be found in the emoji picker above the standard emoji set.

Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat. \nTraditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.\nHubSpot\u2019s live chat has built-in chatbots and automation, so customers get quick answers to all their important questions. Additionally, live chat integrates with HubSpot's free CRM, seamlessly logging each visitor's chat history, which gives your team the context they need to provide personalized support and sales experiences to every contact." } }, "@type": "Question", "name": "How can live chat software help my business?", "acceptedAnswer": "@type": "Answer", "text": "Live chat software provides an easy and convenient way for you to communicate with customers and prospects. Your sales, service, and marketing teams can all take advantage of live chat functionality to resolve issues, answer inquiries, and more. Lastly, live chat helps your customers by allowing them to reach out to you without writing an email or making phone calls. " ] } Frequently Asked Questions What is live chat? Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat.

Traditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.

Details from your live chat interactions are automatically logged into your HubSpot CRM. With conversation history and contact details at your disposal, your team will be able to delight customers and prospects with personalized attention.

Live chat software provides an easy and convenient way for you to communicate with customers and prospects. Your sales, service, and marketing teams can all take advantage of live chat functionality to resolve issues, answer inquiries, and more. Lastly, live chat helps your customers by allowing them to reach out to you without writing an email or making phone calls.

People come to your website with a goal in mind, but sometimes they need help finishing the task. Studies show that web chat has the highest satisfaction level compared to other channels. And web messaging increases the odds of turning prospects into loyal customers.

Giving customers the ability to pause and resume conversations makes interacting with your brand more convenient. Create happier, more satisfied customers by making those conversations persistent, no matter what device or channel they use. Deliver informed, in-the-moment customer support no matter the hour.

Surprisingly, a large chunk of business websites still do not have this feature available. Most are under the belief that live chat is merely a way to connect with the seller, and since there are other alternatives available, there is no need to have a live chat feature. This is nothing more than a myth since live chat does more than just allow customers to get in touch with the seller. It helps increase customer satisfaction by making customers feel important while also providing additional benefits.

Just as clear is the word a consumer can get on their pathway to purchase is via live chat as witnessed by a Forrester report which revealed that nearly 50% of consumers say that having a live person answer their questions while in the middle of their purchase decision is one of the most important features a brand can offer.

We are all mega-multitaskers today and according Econsultancy, 51% customers prefer live chat because it allows them to multitask including another 21% who like live chat because it helps them to shop while they work.

There are more benefits to live chat but you get the idea. At least you better because according to Gartner live chat will grow 400% as a preferred customer digital engagement channel from 2015 to 2018.

The confidentiality and security of transcripts and any data collected during chats and texts are ensured through the Lifeline chat and text software provider, which uses the same encryption and data protection standards required by major financial institutions to transact business with each other.

The International Council for Helplines (ICH) offers accreditation to all chat and/or text crisis helpline programs to ensure high-quality standards and ethical practice. International Council for Helplines accreditation standards define and establish best practices for crisis chat and texting services. The Standards focus on areas outlined below in order for programs to have the infrastructure in place to provide compassionate and non-judgmental services to those in need of emotional support.

Fast, convenient service is the cornerstone of running a customer-facing business. In fact, 72 percent of customers want immediate service, according to the Zendesk Customer Experience Trends Report 2023. Evolving customer communication preferences make it crucial for businesses to adapt and meet customers where they are. With live chat software, companies can exceed customer expectations by providing a great end-to-end customer experience.

More broadly speaking, live chat software is often integrated with chatbots, automation platforms, CRMs, analytics, messaging apps, knowledge bases, help desk software, and more through APIs and native or third-party integrations. These integrations allow live chat apps to:

Ada enables businesses to provide automated live chat with an AI chatbot that goes beyond FAQs. While a chatbot that serves FAQs is a quick and cost-effective way to automate live chat, Ada provides a solution for companies looking for a more specialized chatbot.

LiveChat is cloud-based customer service software with live support, a ticketing system, and analytics. Like other live chat solutions, LiveChat claims to increase customer satisfaction and sales by reducing the number of customer emails and calls. It comes with a live chat app and includes features like notifications, inactive chat messages, chat tags, chat archives, and file sharing.

Similar to other chat software, Acquire enables businesses to provide support and collect customer information around the clock. The software offers automation options to help boost sales and improve the customer experience. Acquire also lets you launch video and voice calls, screen share, and co-browse from the live chat messenger.

Genesys promises to empower your business to engage and convert more visitors while boosting support team efficiency and effectiveness. The live support software offers common live chat features, like customization options that allow you to enhance the look and feel of your live chat widget. Genesys lets you proactively target website visitors and includes surveys to collect contact information before a chat begins or to gauge customer satisfaction after the live chat session ends.

One unique feature of Genesys is that you can turn any live chat into a video session for visual demonstrations or consultations. However, reporting is basic and it has limited configuration for specialized reports. The software is also limited in its ability to integrate with downstream systems.

Userlike features include the ability to build customized chat buttons and adapt the chat window to fit the look and feel of your website. You can also proactively invite your visitors to chat, switch from customer chats to video calls and screen sharing, set up canned messages for common questions and situations, and receive ratings on your service.

Features include customer happiness ratings inside the chat window, canned responses, and chat widgets for each of your brands. For customer issues that need more attention, chat conversations can be converted into tickets and triaged to the best department to address their needs.

Benefits of Podium include smart responses to automatically answer FAQs (like business hours or store locations) and multi-location transfers to move conversations from one business location to another. You can also customize your chat widget with a greeting, avatar, or after-hours reminder. Podium offers a convenient, user-friendly live chat app, too.

3CX offers one of the top live chat platforms that can help you elevate your conversational experience. It provides basic live chat features like customized chat greetings, chat and call reporting, and omnichannel support through Facebook, WhatsApp, and SMS messaging integrations.

A unique feature of the 3CX live chat support service is that visitors can go from chat to voice or video chat. Visitors can also click to select which department they want to speak with. The interface allows queue-based group handling of chats, and it will assign tickets to the first user that responds to the chat. 041b061a72